Returns Process

How do I return my products?
You can return your products in three easy ways.
Request a return online
1. Go to Order History in My Account, select the products you want to return and place a return request.
2. Pack and seal your products and hand them over to our courier partner along with the invoice. They’ll give you an acknowledgement receipt.
3. We’ll check your returns and credit your refund to your card, bank account or PayPal account within 2-7 days. If you’ve paid by cash, you’ll receive a refund to My Credit in your account. Guest users who have paid by cash will receive a Credit Note.
Return to Store
1. Wrap your products (except furniture) in their original shipping packaging and bring them along with your invoice to any Home Centre or combined Home Centre and Lifestyle store.
2. Hand over your return - an authorised staff member will take your package.
3. After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund, a Credit Note or a refund to My Credit in your account. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note. If you've used PayPal, you can ask for a PayPal refund or a Credit Note.
Call for a pick-up
1. Call us at 1800-212-7500 to schedule a pick-up time and location.
2. Pack and seal your products and hand them over to our courier partner along with the invoice. They’ll give you an acknowledgement receipt.
3. We’ll check your returns and credit your refund to your card, bank account or PayPal account within 2-7 days. If you’ve paid by cash, you can opt for a transfer to your bank account or a refund to My Credit in your account. If you’re a guest user, you will receive a Credit Note.
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Can I return my HomeCentre.com purchases to a store?
Yes, you can now drop off your Home Centre products to a Home Centre or combined Home Centre and Lifestyle store.
Here’s what you need to do.
1. Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Home Centre or combined Home Centre and Lifestyle store.
2. Hand over your return: An authorized staff member will take your package.
3. Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund, an Omni Credit Note that you can spend in-store or online, or a refund to My Credit in your account. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note. If you've used PayPal, you can ask for a PayPal refund or a Credit Note.
Don't forget to check the returns policy first to see which products we don't take back.
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When will you pick up the products I want to return?
We will arrange a pick up within 3 business days, once the return request has been made.
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I just returned my products. When will I receive my refund?
After we check your returns, we'll approve your refund accordingly. 
If you’ve paid by card or NetBanking, your bank may take 2-7 additional business days to process the transaction.
If you've paid by cash, you have two choices:
1. You can opt for an instant refund to My Credit in your account (if you're a registered user) or a Credit Note (if you're a guest user). Credit Notes are usually emailed to you within 48 hours of the quality check.
2. You can call our Customer Service team and request a bank transfer. You’ll need to fill in your bank details on the form emailed to you. It will then take us an additional 3 days to transfer the amount to your bank account.
If you've paid for your order by Landmark Rewards, you'll receive a Credit Note or My Credit refund.
If you've opted to pay by Wallets, your refund will be credited back to your wallet.
The Omni Credit Note you receive when you return to store is issued by Qwikcilver. This voucher is valid for 1 year and can be used to shop Lifestyle, Max or Home Centre products online or in-store. Credit Notes you receive when you return a product by placing an online return request or by calling for a pick-up, are for one-time use and valid only for 6 months. They can be used to shop Home Centre products online.
 
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I just cancelled my order. When will I receive my refund?
Here’s how your refund works:
- If you’ve paid by Debit Card, Credit Card, NetBanking or Wallets, your refund will be credited to your card, bank account or wallet as the case may be. Your bank or wallet may take a further 2-7 days to process your refund.
- If you’ve paid using a Credit Note or Landmark Rewards points, you'll receive a refund to My Credit in your account if you're a registered user, or a fresh Credit Note if you're a guest user.
- As you know, if you’ve selected Cash on Delivery, there will be no refund as you’ve not yet paid for your order.
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How do I get a refund if I paid for the order by cash?
If you've paid for your order by cash, here’s how it works:
- Online returns: you’ll receive a refund to My Credit in your account if you're a registered user, or a Credit Note if you're a guest user.
- Return to store: you can opt either for a cash refund, a Credit Note or a refund to My Credit in your account.
- Call for a return pickup: you can opt for a transfer to your bank account or a refund to My Credit in your account. If you’re a guest user, you will receive a Credit Note.
The Omni Credit Note you receive when you return to store is issued by Qwikcilver. This voucher is valid for 1 year and can be used to shop Lifestyle, Max or Home Centre products online or in-store. Credit Notes you receive when you return a product by placing an online return request or by calling for a pick-up, are for one-time use and valid only for 6 months. They can be used to shop Home Centre products online.
My Credit refunds go to the My Credit section in your account and can be used to shop any of our online brands.
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Will you pick up the product from a different address?
We're sorry, the product can only be picked up from the address it was delivered to.
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Can I book a return online?
Yes, you can make your return online in a few easy steps:
1. Go to the Order History page in your My Account section.
2. Click on the order from which you want to return products.
3. Select the specific products you want to return.
4. Click ‘Return selected items’.
After you’ve raised a return request, our courier partner will get in touch with you to schedule a pick-up time. Wrap and seal your products in their original packaging and hand them over.
Please do check our returns policy first to know which products you can return.
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How do I get a refund if I paid for the order by PayPal?
Your refund will be credited to your PayPal account. Here's how long it will take:
1. 2-3 business days to receive your returned items.
2. 2 business days to perform a quality check and issue the refund.
3. It may take an additional 4-15 business days for the transaction to be processed and your money to reflect in your PayPal account.
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