You can return your products in three easy ways.
Request a return online
- Go to Order History in My Account, select the products you want to return and place a return request.
- Pack and seal your products and hand them over to our courier partner along with the invoice. They’ll give you an acknowledgement receipt.
- We’ll check your returns and credit your refund to your card, bank account or PayPal account within 2-7 days. If you’ve paid by cash, you’ll receive a refund to My Credit in your account. Guest users who have paid by cash will receive a Credit Note.
Return to Store
- Wrap your products (except furniture) in their original shipping packaging and bring them along with your invoice to any Home Centre or combined Home Centre and Lifestyle store.
- Hand over your return - an authorised staff member will take your package.
- After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund, a Credit Note or a refund to My Credit in your account. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note. If you've used PayPal, you can ask for a PayPal refund or a Credit Note.
Call for a pick-up
- Call us at 1800-212-7500 to schedule a pick-up time and location.
- Pack and seal your products and hand them over to our courier partner along with the invoice. They’ll give you an acknowledgement receipt.
- We’ll check your returns and credit your refund to your card, bank account or PayPal account within 2-7 days. If you’ve paid by cash, you can opt for a transfer to your bank account or a refund to My Credit in your account. If you’re a guest user, you will receive a Credit Note.