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homecentre
refer-a-friend
6
Do you have a referral programme and how does it work?
How can I participate in your referral programme?
When will I receive my referral shopping credit?
I got a referral link from my friend. How can I enjoy the referral discount?
I returned or cancelled an order placed using the referral discount link I received. Can I use the same link again?
See all 6 articles
Shipping
3
When will I receive my order?
What if I'm not at home when my order arrives?
Will I be charged for delivery?
My Account
7
How do I create an account?
How do I change my email address?
How do I change my password?
How do I change my payment details?
How do I change my billing address?
See all 7 articles
Orders
8
How do I order products from HomeCentre.com?
Can I place an order over the phone?
Can I place an order without opening an account?
Can I add products from Lifestyle, Max and Home Centre to my basket and place a single order?
Can I place an order for a product that's out of stock?
See all 8 articles
Payments
22
What payment methods do you accept?
Is it safe to shop online with my Debit or Credit Card?
Can you transfer the amount in My Credit balance to my bank account?
What is a wallet?
How do I pay using Wallets?
See all 22 articles
Buy Now
9
What is Buy Now?
Why should I use Buy Now?
How safe is Buy Now?
What kind of payment methods does Buy Now support?
What products can I buy with Buy Now?
See all 9 articles
Tracking and Delivery
7
When will I receive my order?
Can I change my delivery address after I've placed my order?
Can I book a preferred delivery time?
Do you deliver to multiple addresses?
I was unavailable each time your delivery partner tried to contact me. Can you ask them to call me again?
See all 7 articles
Returns Process
9
How do I return my products?
Can I return my HomeCentre.com purchases to a store?
When will you pick up the products I want to return?
I just returned my products. When will I receive my refund?
I just cancelled my order. When will I receive my refund?
See all 9 articles
Returns Policy
30
What is your policy on returns?
What is your policy on cancellations?
Will you accept a return if I've discarded the outer packaging?
Can I return part of a promotional purchase, where the discount was based on the total cost of my purchase?
What happens if I want to return a product that was part of a Buy 1 Get 1 Offer or a Bundle Promo?
See all 30 articles
Gift Card
14
Where can I redeem my gift card?
How many Gift Cards I can redeem on same transaction?
Can I redeem the value of the Gift Card in part?
How I can check my card balance?
What can I do in case I lose my Gift Card?
See all 14 articles
Other Information
12
Are the prices on your website different from the prices in-store?
Do you run offers and promotions online?
How do I locate the store nearest to me?
Where can I get information about the Landmark Group?
How do I subscribe for your emails?
See all 12 articles
Landmark Rewards
23
What is Landmark Rewards?
How do I join Landmark Rewards?
I'm an existing Landmark Rewards member. How can I earn Landmark Rewards points on my purchases at HomeCentre.com?
Do I have to pay anything to join Landmark Rewards?
I just made an online purchase but I haven’t linked my Landmark Rewards account. Can I still earn points for that purchase?
See all 23 articles
In-Store
0
Refurbished Furniture
14
What are refurbished furniture products?
How are the products refurbished?
How will I know if a product being sold on Homecentre.in is New or Refurbished?
Should I purchase accessories of these products separately?
Will I get the original packaging?
See all 14 articles
Customized Furniture
8
What are Customized furniture products?
What is the delivery lead time for Customized furniture products?
Can I book a preferred delivery slot for Customized furniture products?
What happens if any parts are missing or damaged at the time of delivery?
Can I exchange Customized furniture products?
See all 8 articles
Most popular questions
What if I'm not at home when my order arrives?
How do I change my email address?
How do I cancel an order?
When will I receive my order?
How do I return my products?
I just returned my products. When will I receive my refund?
What is your policy on returns?
Can I exchange my purchase for another product?
If I have used a promo code to place my order, how is my refund calculated?