Orders

  • How do I order products from HomeCentre.com?

    Easy!

    1. Find the products you want to buy by searching for them or by browsing our departments.
    2. Add these products to your basket with the 'Add to Basket’ button or buy them right away with the Buy Now button.
    3. Click your mini-basket from the top right of the screen and hit the 'Checkout Now' button.
    4. Enter your shipping information and payment information and complete the order by hitting ‘Pay Now’ for electronic payment options or ‘Place your order’ for Cash on Delivery.

    That’s it! You’re all done.

    If you need any help along the way, give us a call on 1800-212-7500, Monday to Saturday from 10:00 AM to 7:00 PM, so we can talk you through it.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • Can I place an order over the phone?

    At the moment, we only accept orders placed through the HomeCentre.com site and apps.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • Can I place an order without opening an account?

    Yes, you can. Simply skip the sign-in process and shop as a guest. You’ll only need to enter your address and payment information when you check out.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • Can I add products from Lifestyle, Max and Home Centre to my basket and place a single order?

    Yes, we offer the universal basket facility, which allows you to shop all our brands together in one convenient session.

    Simply click on the Shop More Brands button on the top of your home page and select which brand you wish to shop. You’ll be directed to that brand’s site.

    All the products you choose (from across our brands) will go to one universal basket and you’ll be able to complete your shopping in a single checkout.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • Can I place an order for a product that's out of stock?

    We regularly update our product range with new items, but every once in a while, you may miss out on something. Enter your email address in the Notify Me box next to the product, and you'll be the first to know when it's back in stock.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • How do I cancel an order?

    It’s easy. Here’s what you need to do:

    If you’ve signed in to your account:

    1. Go to the Order Details page in your My Account section.
    2. Click on the order from which you want to cancel products.
    3. Select the specific products you wish to cancel.
    4. Click ‘Cancel selected items’.

    That’s it! You’re done.

    If you’re a guest user:

    Call us on 1800-212-7500 and we'll help you cancel your order.

    Do remember that you can only cancel orders that are in the Processing stage.

    If your order has already been dispatched, then wait for it to arrive and refuse to accept the delivery.

    For Click & Collect orders, if your products have already been dispatched, they will be held at the store for 14 days, after which your return and refund will be initiated.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • I was disconnected from the Internet while my order was being processed. How do I complete my order?

    That sounds terrible. Fortunately, if a Thank You screen hasn't been displayed, it means your order hasn't been processed. Restart the process and try again.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • Will I get the exact product(s) as shown in the images on your website?

    Despite every effort to provide accurate images of each product's colour and design; actual colours and design may vary slightly, due to different device screen settings, the lighting in the installation location, photographic lighting sources, slight differences in product finishes over time and other factors.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.

Most popular questions