If you've paid for your order by cash, here’s how it works:

- Online returns: you’ll receive a refund to My Credit in your account if you're a registered user, or a Credit Note if you're a guest user.

- Return to store: you can opt either for a cash refund, a Credit Note or a refund to My Credit in your account.

- Call for a return pickup: you can opt for a transfer to your bank account or a refund to My Credit in your account. If you’re a guest user, you will receive a Credit Note.

The Omni Credit Note you receive when you return to store is issued by Qwikcilver. This voucher is valid for 1 year and can be used to shop Lifestyle, Max or Home Centre products online or in-store. Credit Notes you receive when you return a product by placing an online return request or by calling for a pick-up, are for one-time use and valid only for 6 months. They can be used to shop Home Centre products online.

My Credit refunds go to the My Credit section in your account and can be used to shop any of our online brands.