Returns Policy
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If I return a product to store, can I receive my refund partly in cash, and the remaining as a Credit Note?
No, we're sorry, you will not be able to split your refund in any way.
If you've paid by cash, you can opt for either a cash refund, a Credit Note or a refund to My Credit in your account.
If you've paid by card, you'll receive a refund to your card, or you can opt for a Credit Note.
The Omni Credit Note you receive when you return a product to a store is issued by Qwikcilver and is valid for 1 year from the date of issue. You can redeem it when you shop Lifestyle, Max or Home Centre products online or in-store.
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Where can I spend my Credit Note?
Credit Notes are issued when you return a product, usually one that you’ve paid for by Cash on Delivery. You can also opt for a Credit Note when you return a product to a store, whatever your payment method.
There are two different types of Credit Notes, and they are redeemed differently:
- The Omni Credit Note you receive when you return a product to a store is issued by Qwikcilver and is valid for 1 year from the date of issue. Redeem it when you shop Lifestyle, Max or Home Centre products online or in-store.
- Credit Notes you receive when you place an online return request or call for a return pickup are valid only for 6 months and can only be used to shop Home Centre products online.Did you find it helpful? Yes No
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If I return a product that I bought with a Credit Note to a store, how is my refund processed?
We'll first check your products. Once that's done, you can opt either for a new Credit Note, or a refund to My Credit in your account.
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If I buy a product partly with cash and partly with a Credit Note, and then return it to store, how is my refund calculated?
For your cash payment, you will receive a cash refund. The amount that you've paid using a Credit Note will be refunded to you as a fresh Credit Note.
You can also opt to receive your full refund as a Credit Note.
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If I buy a product partly with cash and partly with a Credit Note, and then return it to store, how is my refund calculated?
For your cash payment, you will receive a cash refund. The amount that you've paid using your My Credit balance or Credit Note will be returned to you either as fresh Credit Note or refunded to My Credit in your account (if you're a registered user).
You can also opt to receive your full refund as a Credit Note.
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I bought a product by paying Cash on Delivery and returned it to store in exchange for a Credit Note, which I then spent on new purchases. If I return these new products I bought to a store, can I receive a cash refund?
No, we're sorry, we offer cash refunds only when you return a product bought by Cash on Delivery, to a store. Since your second purchase was made with a Credit Note, it is no longer eligible for a cash refund on return.
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If I paid for my order with Landmark Rewards points and then returned it to store, how is my refund processed?
You'll receive a refund to My Credit in your account (if you're a registered user) or a Credit Note (if you're a guest user) for the value of the Landmark Rewards points you've spent.
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What should I do if the product delivered by you is damaged or defective?
No worries. Please report the defective or damaged products to our Customer Support team within 24 hours of delivery via email on [email protected]. You must attach images of the product clearly highlighting the damage or defect.
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I have other questions about returns and refunds. Who can I call?
Our Customer Support team is here to answer your questions. Call us on 1800-212-7500.
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What are the Terms and conditions for Credit Notes issued by Qwikcilver?
* LOIPL Omni Credit Notes are pre-paid instruments issued by Qwikcilver Solutions Private Limited.
* These Credit Notes are redeemable at Lifestyle, Home Centre and select Max and Melange Stores within India.
* Credit Notes are also redeemable for online purchases at LifestyleStores.com. HomeCentre.com and MaxFashion.com.
* Credit Notes are valid for ONE year from the date of issue.
* Credit Notes cannot be used at Cafes/Food Courts within Lifestyle.
* Credit Notes can be redeemed multiple times online, till the balance is exhausted. In case of partial redemptions at Stores (i.e. if the invoice value is lower than the value on the Credit Note), a new Credit Note shall be issued for the unused part of the instrument.
* If the purchase value exceeds the value of the Credit Note, the differential value should be paid by the customer who redeems the Credit Note.
* Credit Note cannot be transferred for balance or redeemed for cash, nor can be it be exchanged for a gift card.
* All disputes are subject to Bangalore Jurisdiction.Did you find it helpful? Yes No
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Is the convenience fee refunded if I return or cancel my order?
No. These charges are non-refundable
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