Detailed information about product usage, policies, and terms & conditions is available on our website. Customers can visit the Terms & Conditions page to review or download the soft copy for reference and complete guidelines related to purchases and services.
What if I don’t like the products after delivery?+
Refurbished products are sold on a final-sale basis and are not eligible for return, refund, repair, replacement, or warranty services. Once delivered, no requests for cancellation, return, or refund will be accepted under any circumstances.
What is the cancellation and return policy?+
Orders cannot be cancelled or returned once the products have been successfully delivered and fitted. We take every effort to ensure timely delivery and thorough product inspection before dispatch. Customers are advised to carefully verify all product details and conditions before accepting the delivery.
Can I exchange this product at a later stage?+
No, refurbished products are not eligible for exchange after purchase. All refurbished items are sold under a strict “no exchange” policy.
What are the offers available for purchase of refurbished products?+
Refurbished products are already offered at significantly discounted prices compared to brand-new products. Due to these reduced prices, additional discounts, promotional offers, or coupon benefits are generally not applicable on refurbished items.
What is the Return & warranty terms?+
Refurbished products are sold without any return policy or warranty coverage. Customers are advised to review product details carefully before making a purchase, as these items are not eligible for returns, replacements, or warranty claims.
What happens if any parts are missing or damaged at the time of delivery?+
At the time of delivery, any missing accessories identified with the product will be replaced. In case a refurbished product is found damaged, necessary repairs may be carried out during delivery at our sole discretion to ensure the product is functional and complete.
What are the delivery and fitment charges?+
Standard shipping charges apply for order delivery and fitment services. Shipping fees may vary depending on the product category, delivery location, and service requirements. For complete details about delivery timelines, charges, and fitment information, please visit the shipping information page.
Who will deliver and fix the furniture?+
All refurbished products are delivered by trained delivery personnel and professionally installed by qualified technicians. After successful delivery and fitment, the purchaser is required to sign an acknowledgement confirming the completion of the installation process.
Will I get the original packaging?+
Refurbished and unboxed products are delivered without the original manufacturer packaging. However, all such products are carefully repackaged by us to ensure safe and secure delivery to your doorstep.
Should I purchase accessories of these products separately?+
Refurbished products are provided with all original accessories or equivalent generic accessories, wherever applicable, to ensure a complete and functional product experience similar to a new product.
How will I know if a product being sold on Homecentre.in is New or Refurbished?+
Products labeled as “Refurbished” are clearly identified in both the product title and product description to differentiate them from brand-new products. This helps customers easily recognize items that have been restored, inspected, or renewed before sale.
How are the products refurbished?+
The refurbishment process involves a detailed inspection and testing procedure to identify any damage or defects. Necessary repairs or part replacements are carried out, followed by thorough cleaning, quality checks, and secure repackaging. All refurbishment activities are performed and supervised by certified technicians to ensure the product meets quality standards.
What are refurbished furniture products?+
Refurbished products are slightly used or minor damaged items that have been carefully inspected and, where required, repaired by certified technicians before being made available for sale on HomeCentre.in. These products may have minor cosmetic imperfections, but are tested for functionality and quality. Customers are advised to review all product details carefully before making a purchase.