Returns & Exchange Policy

Return eligible household products within 14 days in original packaging. Furniture and select home furnishing items are non-returnable. Contact customer support within 48 hours for issues with non-returnable items.

Your refund will be issued after deducting the proportionate value of the discount applied using promo code on the product that you’re returning or ca...

Our Customer Support team is always ready to assist you with your questions and concerns. Simply call us on 1800-212-7500 for quick and reliable support.

For orders paid partially by cash and partially using a Credit Note, the cash amount will be refunded in cash, while the Credit Note amount will be reissued as a new Credit Note. Customers also have the option to receive the entire refund amount as a Credit Note for future purchases.

Credit Notes are issued when you return a product, especially for Cash on Delivery purchases, or when you choose a Credit Note refund during in-store returns. There are two types of Credit Notes available. Omni Credit Notes, issued for store returns through Qwikcilver, are valid for 1 year and can be redeemed online or in-store across Lifestyle, Max, and Home Centre. Credit Notes issued for online return requests or pickup returns are valid for 6 months and can only be used for shopping Home Centre products online.

For partial cancellations or returns, refunds are calculated based on the proportionate value of the Credit Note or Landmark Rewards points used in the original order. Registered users will receive the applicable amount as My Credit, while guest users will receive a new Credit Note for the corresponding value. The remaining refund amount will be credited back to the original payment method, such as Debit Card, Credit Card, bank account, or wallet. This ensures that refunds are fairly distributed according to the payment split used during purchase.

The amount paid using My Credit or Credit Note will be refunded back to the same source. Registered users will receive the balance as My Credit in their account, while guest users will receive a new Credit Note of the same value, valid for 6 months from the date of issue. Any remaining payment amount will be refunded to the original payment method, such as card, bank account, wallet, or PayPal account.

Registered users will receive their refund amount as My Credit in their account, which can be used to shop across any of our online brands. Guest users will receive a new Credit Note for the refunded amount. The newly issued Credit Note will remain valid for 6 months from the date of issue and can be used to purchase Home Centre products online.

Cash refunds and bank transfers are not available for this return method. Instead, the refund amount will be credited to the My Credit section of your account. My Credit can be conveniently used for future purchases across any of our online brands.

Refund timelines depend on the return method chosen. For online return requests or pickup returns, it usually takes 4–5 business days for the products to be received and quality checked, followed by 2 business days for refund approval. After approval, banks or card providers may take an additional 2–7 business days to process the refund. For returns made directly at one of our stores, refunds are approved immediately, while the final credit timeline depends on your bank or card provider.

Direct product exchanges are not available. However, you can return your products at a Home Centre or combined Home Centre and Lifestyle store and use the refund to make a new purchase immediately. Cash refunds are available only for orders originally paid in cash. For payments made through card, wallet, or NetBanking, refunds will be processed to the original payment method. Customers can also choose an Omni Credit Note, valid for 1 year, which can be used online or in-store at Lifestyle, Max, or Home Centre.

If you return your order partially or completely, any HomeCentre.com voucher used for the purchase will be cancelled. However, you will still receive a refund for the returned items. If the voucher value has already been utilized, the applicable voucher amount will be deducted from the final refund value.

Yes, products should be securely packed before handing them over to the courier partner for a return pickup. When scheduling a return through customer support, please ensure the items are wrapped properly to help facilitate a smooth and safe return process.

LOIPL Omni Credit Notes are prepaid vouchers issued by Qwikcilver, valid for one year and redeemable across Lifestyle, Home Centre, and select Max stores, as well as online. They can be used multiple times until the balance is exhausted, but cannot be exchanged for cash or transferred. Any remaining balance from partial store use is issued as a new credit note, and additional payment is required if the purchase exceeds the credit value.

No worries. Please report the defective or damaged products to our Customer Support team within 24 hours of delivery via email on [email protected] You...

You'll receive a refund to My Credit in your account for the value of the Landmark Rewards points you've spent.

No, we're sorry, we offer cash refunds only when you return a product bought by Cash on Delivery, to a store. Since your second purchase was made with...

We'll first check your products. Once that's done, you can opt either for a new Credit Note, or a refund to My Credit in your account.

No, we're sorry, you will not be able to split your refund in any way. If you've paid by cash, you can opt for either a cash refund, a Credit Note or...

If the order value does not drop below the specified amount even after returning or cancelling a part of your order, you’ll still be eligible for a pa...

No problem. After we verify your returns, we'll credit back the balance you spent to My Credit in your account. If you're a guest user, we'll issue a...

We will issue My credit balance for the same value as the Landmark Rewards points you've spent.

Your amount will once again be refunded to My Credit and your My Credit balance will be updated in your account.

If you pay for a product by cash and return it, we’ll refund your amount to My Credit under My Account. You can then use this refund to shop for anyth...

If you return your products by placing an online return request or calling us for a return pick-up, here’s how it works: - It’ll take 4-5 business day...

Yes, you will. We'll be happy to give you a full refund when you return your order.

If you want to return part of such an order, you can place the return request for those items online or return to store. Once we receive all the produ...

Yes, you can.

You can cancel your order or a part of your order online on LifestyleStores.com as long as you do so before it has been processed. If it has already b...