If you're a registered user, that is, if you've created an online shopping account with us, you'll receive a refund for the same amount to My Credit in your account. You can then use your My Credit balance to shop any of our brands online.

If you're a guest user, we will issue a fresh Credit Note for the same amount as your existing one. Your new Credit Note will be valid for 6 months from the date of issue, and you can use it to shop for Home Centre products online.